FAQs
Notification: Not seeing what you need? Check out this link to Fullscript, https://us.fullscript.com/welcome/capitoldrugs our additional buying platform or email us at: ecom@capitoldrugs.com
Be sure to include:
Your request (brand, product name, size & quantity,) and contact info.
We can special order most anything you need if you can’t find it here as long as we carry the line OR Fullscript will fill in the blanks.
Payment arrangements must be made prior to completion of order.
Question: Why are some of the doctors lines not available to purchase on your website?
Answer: some practitioner lines are restricted from purchasing online. We abide by the policies these companies put in place.
We do, however, have purchasing available through our stores directly and some of the lines will have an attached portal on our site which allows you to order their products thru our Capitol Drugs portal (Store) they have provided.
Call 310.289.1125 (West Hollywood) or 818.905.8338 (Sherman Oaks)
You can also email your order. email us at: ecom@capitoldrugs.com
When emailing be sure to include:
Your request ( brand, product name, size & quantity,) and contact info.
We can special order most anything you need if you can’t find it here as long as it’s a company we carry. Any item that shows as out of stock can be special ordered upon request by either email or phone. All Items can be ordered this way, but our ability to fulfill these orders is subsequently dependent on what the manufacture is willing provide for us in our order.
Payment arrangements must be made prior to completion of order if not purchased from the web site.
Apex
Standard Process
Metagenics
Designs For Health
All are available through our Practitioners portals. all other lines are available directly on the site.
Note: practitioner lines typically require consultation with your doctor before purchasing.
This is not the full extent of our practitioner lines. Browse our site to see the other lines.
Also check our Fullscript platform if you don’t find the line you’re interested in.
Question: Is your customer care discount offered online as well?
Answer: yes. With the exception of pharmacy medications and OTC pharmacy items and specified policy by a small number of lines we carry that don’t allow discounts online, namely Apex Energetics. They are identified before purchasing.
Most Natural Health and Sports nutrition products are offered with the same in-store 10% discount (Sports Nutrition has additional discounts.)
Also, we typically feature monthly promotions so make sure you are on our mailing list.
Email us to be added at: ecom@capitoldrugs.com
The ability to join our discount program is provided when you enroll (open an account) on the website and in doing so you will automatically get our in-house 10% discount. If you do not enroll on the site you will not receive the discount. You are enrolled once you add your email address to the site. You can also just shop as a guest if you choose to but the discount will not be activated in that case.
Question: What’s the turnaround time for receiving my order?
Answer: this varies depending on whether the item can be shipped immediately from the stores or if it has to be special ordered.
We offer free Ground shipping for orders over $150.00 within the Continental United States (Hawaii and Alaska not included). Shipping costs will be reflected upon time options that the customer chooses. All options are listed at product checkout page. Receipt of order, if item is in stock, typically is 1 to 2 days.(West Coast ) 2 to 5 days (General, East Coast U.S.)
If it has to be special ordered then that will depend on each company's process.
The average is 5 to 7 days but could be less or slightly longer. Special ordered items will not be available to ship with the rest of your online order but can be picked up at the store or shipped separately over the phone at a reduced shipping cost. As special-order items are not guaranteed to be available by the manufacturer, they will not be factored into the overall online store price and will not be used in calculating if an online order is available for free shipping.
NOTE: We are closed on Sundays so any orders submitted on the weekend will not be processed until the following business day.
These are the FedEx Shipping options offered at check out and what they mean:
FedEx SmartPost - a contract-only service that helps to consolidate low weight packages and deliver to residences. These packages also consume less time-and are sensitive business-to-consumer packages. FedEx picks up, sorts, line hauls, and tracks and delivers your packages to the United States Postal Service® (USPS) post office closest to you. The USPS makes final delivery to the residence. Only available option for those shipping to a P.O. Box.
FedEx Ground/Home Delivery - Send shipments within 1 to 5 business days, with delivery every day of the week.
FedEx Express Saver - Get shipments delivered in 3 business days, by afternoon to businesses or evening to homes.
FedEx 2Day A.M/FedEx 2Day - Have it there in 2 business days, as early as 10:30 A.M
FedEx Standard Overnight/FedEx Priority Overnight/FedEx First Overnight - Get it there the next business day by morning, noon, or evening.
Question: what is your return policy?
Answer: depending on your method of purchasing for instance if you purchased from our Fullscript platform then any returns or exchanges must be made through that platform.
The same goes for any products purchased thru the “exclusive Practitioners” option. If you purchased an item from the portals you will need to facilitate any returns or exchanges through them directly.
Capitol Drugs will not be able to process any returns purchased through the portals due to the fact that the purchase was done directly through the vendor and not from our store inventory.
If it’s a direct buy from us online or by in-store then we require it to be within 30 days of purchase and with receipt.
If there is a medical reason then we need a full explanation and the product returned so we can properly advise the company.
We do not accept returns on any Prescriptions, Pharmacy OTC or Homeopathy.
NOTE: THIS SITE DOES NOT PROVIDE MEDICAL OR HEALTH CARE ADVICE. CONSULT YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER FOR ADVICE REGARDING ANY MEDICAL CONDITION. DO NOT ATTEMPT TO SELF-DIAGNOSE OR TREAT ANY MEDICAL CONDITION BASED ON ANYTHING CONTAINED ON THIS SITE.
Always consult your physician.
* These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent disease.
Last updated: 3/11/2025